Copyrights of the tool: OER
Description: INCOME is a service that aims to impact knowledge regarding banking and financial inclusion to migrants.it was used to support the operators in their front office work in the frame of the project INCOME, funded by FAMI (National AMIF) project with main aim to promote inclusion, economic citizenship and new opportunities for migrant integration through the financial education. The tool contains two lessons on how to manage typical cases of counselling/supporting foreigner women in handling banking activities and necessary moves.
Learning objectives
- Share information and knowledge on the effective pracitces adopted in front office activities and
- Reinforce the ability of operators to address and guide the beneficiaries when it comes to their relationship with financial institutions.
Duration: 3 hours
Type of document: File
Link: Download PDF