Copyrights of the tool: OER
Description: Conflict is usually perceived as a negative repercussion of personal and professional interaction. But what if we choose to focus on the diverse nature of people that makes conflict inevitable? Such a view can promote a positive attitude - a first step in the process of overcoming difficulties.
Conflict resolution skills provide the opportunity to uncover and appreciate differences between people and use them to interact positively and productively.
Learning objectives
- Identify the causes of communication breakdowns.
- Disagree Constructively.
- Learn the development conflict.
- Acquire effective Management and conflict resolution skills.
- Improve multicultural sensitivity and diversity awareness skills.
Duration: 20 minutes
Type of document: File
Link: Download PDF